After-Sales Service
Pre-sales Exclusive Docking Service
We offer one-on-one professional technical support and customized solutions with free sampling. Flexible product parameter and process adjustments are available with no extra modification fees for customer sample and custom orders.
Full-process Production and Delivery Service
We monitor the whole production process and keep clients informed of order progress. All products adopt waterproof and reinforced packaging with complete post-processing services. We assist in logistics arrangement and provide professional product acceptance guidance upon delivery.
Quality Warranty and Maintenance Service
All products come with official quality warranty. We guarantee solutions for non-artificial manufacturing defects like degumming and stitching faults, including replacement, remaking and refund. Professional repair materials, technical guidance and return maintenance services are also provided.
Value-added Services for Long-term Customers
We provide lifelong free technical consultation for product use and maintenance. Long-term clients enjoy priority production, exclusive discounts and free value-added processing. We also update the latest crafts and materials and offer free sampling for product upgrading.
Exclusive After-sales Communication Support
Our dedicated after-sales team accepts customer feedback via multiple channels. We solve all cooperation problems sincerely and responsibly to deliver a reassuring service experience.
FAQ
We compile frequently asked questions from customers and provide standardized answers covering core concerns including product craftsmanship, customized services, production capacity, delivery and cooperation pricing, helping clients quickly clarify cooperation details and streamline procurement communication.
Yes. We can customize products according to your samples and raw materials, with adjustable materials, functions and sizes.
Our plant covers 12,000 square meters with a monthly output of 1,000 tons. Sufficient capacity ensures on-time delivery for large and urgent orders.
As a direct manufacturer without middlemen, we offer cost-effective prices. We produce tarpaulins with flame retardant, low temperature resistant, anti-static and other functions.